• Service Technicians are cross trained on your system. You will have a regular technician, but should your regular technician not be able to show up another technician will come to take care of you.
   
• Insurance & Security – Aquarium Illusions staff are well known by the company before they are sent out into the field and the company holds liability insurance.
   
• Management of your system – With every service call a detailed Service Report is completed. The service report tracks: all water parameters, temperature, algae growth, fish health, equipment condition, filtration servicing, additive dosing, detailed comments, list of work performed, % of water change, items delivered, items required at next service, and any special duties to be performed at next service. The client receives a copy of this report so they can stay informed. A copy is kept at the maintenance office. The technician refers to last service report before coming out again in order to refresh his/her memory and to be best prepared for the job.
   
• Supervision – The service reports are read by the Maintenance Manager. The Maintenance Manager consults with the Service Technician regarding any special consideration for the care of your system. The maintenance department holds regular meetings where cross training/techniques are shared.
   
• Accountability - The client has the security of accountability a business backed service provides.
   
• Supply of Products & Livestock - Service Technicians can bring out all products and livestock you need with every service. You will not have to run to the pet store for food, carbon, fish, etc.
  

Multi Levels of Maintenance Services:

Aquarium Illusions Inc. offers a wide range of aquarium services. They are as follows:
Service Only Package - Aquarium servicing will be rendered on a per hour basis. The technician supplies the testing and maintenance equipment only.

All Inclusive Package - Aquarium servicing will be supplied as well as all consumable supplies. Freshwater accounts on this package also receive a complete scene change per month.

Lease Programs – For commercial accounts Lease Packages are available. The entire system, all consumable supplies, all fish, and all maintenance labor is supplied by Aquarium Illusions Inc.

AQUARIUM INSTALLATION SERVICES   

Our Install Technicians will install your system for you. Many of our systems require plumbing of the filtration to the main tank. We supply & install all plumbing parts to get your system up & running.
Installation services range from the hook up of the equipment to the acclimation of the livestock.

AQUARIUM RELOCATION SERVICES   

Aquarium Illusions Inc. offer tank relocation services. We supply all equipment, manpower, transportation to relocation entire systems from one location to another.
Livestock is moved quickly and with great care to minimize stress. We will come in and tear down the system, move it to the new location, and set it back up again.

DESIGN & CONSULTATION SERVICES

Aquarium Illusions Inc. performs on site consultations free of charge. We will make recommendations on tank placement, tank design, filtration, etc. We regularly work in conjunction with Interior Designers and Architects to make your water feature a reality.

TRAINING CLASSES

Aquarium Illusions Inc. offers regular training seminars for our customers. We provide a wide range of professionally prepared & presented topics. The seminars are held at our retail location. The seminars are done in a friendly family atmosphere. Special discounts are extended to the attendees. Refreshments are served. All of Aquarium Illusions staff is on hand to provide individual attention and assistance.