Livestock Shipping and Order Policy

LIVESTOCK SHIPPING ARRIVE ALIVE GUARANTEE 

 LIVESTOCK SHIPPING & ARRIVE ALIVE GUARANTEE

It is our highest priority to get your livestock to you quickly and in the best of health. However, we need your assistance in receiving your shipments promptly and that you follow our Acclimation Procedures. We need to work together in the goal to make this a worry free and successful transfer.

Arrive Alive Guarantee for Livestock

Livestock shipments shipped by Air Freight or Overnight Courier.

• For Airline Deliveries: Shipment is picked up at the airport within 2 hours of air freight arriving to destination
• For Overnight Courier Deliveries: Shipment must be accepted on first delivery attempt
• The livestock must be properly acclimated (as per our instructions)
• Any DOA losses (dead on arrival) must be reported to us by phone call or email within 2 hours from receipt of goods. Losses must be confirmed with digital images in the bag sent to us via email. If calling after hours, please confirm your time of call in your voice message. If leaving voice message also provide email with digital images attached.
• An Online Credit or Replacement will be issued to you for the original cost of the individual livestock(shipping and packaging costs excluded).
  
• IMPORTANT CORAL NOTE: It is common for coral to lose its color, have retracted polyps, and discharge excess slime for a period of up to 1 week. Because of this, we require digital images to be sent to us within the 2 hours as stated above. You must keep the coral in proper water conditions until we verify that it is not shipping stress that is causing the coral to appear dead.
• ALL CORAL ORDERS MUST BE HAVE VIDEO EVIDENCE OF THE BOX BEING CUT OPEN AND SHOWING THE DOA IF THERE IS ANY, CORAL HAS NO GUARANTEE ONCE PLACED IN YOUR AQUARIUM. THESE ARE SIMPLE ANIMALS THAT REQUIRE APPROPRIATE CARE FOR LIGHTING AND FLOW.
• IMPORTANT INVERT NOTE: Proper acclimation procedures and water perimeters are crucial to successful invertebrate orders. 

Livestock Shipping Exclusions or Exceptions:

• Livestock death/damage due to carrier mishandling or delays must be claimed through carrier
• Arrive Alive guarantee applies to Air Cargo Guaranteed Service only or Express Next Day Courier Service
• Pick up timelines must be met in order to be eligible for arrive alive guarantee
• No returns, or exchanges allowed for livestock orders
• Dry goods can be sent with your livestock shipment if space and configuration allows
• No refund for any deaths that occurs during or after your acclimation process.

Please Follow Link to our Acclimation Instructions: https://www.aquariumillusions.com/service/acclimation-instructions/

What We Do to Sell Healthy Livestock:

We use massive UV sterilization to help keep our animals healthy, they also get fed vitamin enriched foods to help boost there immune systems.

Our corals are dipped and acclimated to the aquarium environment before release for sale.

Prior to sale, Fish must pass our Health Check Certification.

Our Health Check Certification:  The livestock you purchase have been approved for sale based on these parameters …

• Fish swimming normally & active
• Fish eating
• Fish with no visible sign of disease or parasite
• Corals with healthy polyp extension
• Corals with no visible sign of coral disease

Extra Measures we take to ensure you get the best: 

- Run Ultra Violet Sterilizers on our fish systems to eliminate any parasitic hitchhikers
- Feed a varied species specific diet and we feed twice per day
- Give fish daily vitamin & mineral supplements to keep their immune systems strong
- Test all water parameters daily in all our fish, invertebrate and coral systems
- Dose the coral systems to keep all levels stable and proper for coral health
- Do frequent water changes in all our systems, multiple times per week.

Thank you to those who value the measures we take to provide the best in livestock care and are loyal to only adding our healthy livestock to their valuable systems. 

NOTE: Coral coloration may vary on some corals based on species variety or lighting spectrum. Contact for confirmation if wanting a WYSIWYG image.

***ONLINE ORDERS FOR LIVESTOCK WILL ONLY BE HELD FOR 48 HRS, IF NOT PICKED UP A REFUND WILL BE ISSUED.***

WE ARE HERE FOR YOU:

If you have any questions or concerns, please call us Toll Free 1-800-559-6546 or EMAIL US at [email protected]